E-commerce & D2C logistics
The hard part of selling online in a tier-2 and tier-3 market is not shipping — it is cash on delivery and returns. COD is most of the order book, remittance decides whether you can restock, and a failed delivery that becomes a dead end costs you the product and the customer.
Instagram and WhatsApp sellers, D2C brands, marketplace sellers running their own logistics.
Before Turant
What breaks today
- COD remitted on an unpredictable cycle, with no line-level statement to reconcile against
- A failed delivery returns as an unexplained RTO with no reason code and no second attempt
- Every courier has its own panel, its own tracking page and its own invoice
- The customer sees a courier brand they have never heard of, not yours
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How big is it?
Pickup
Delivery
Patna → Darbhanga
All prices include GST
Estimates from our live rate table. The final price is confirmed at booking, after the parcel is weighed at pickup — and it never changes after that.
Use cases
What we actually do about it
Each one names the capability behind it and how far along that capability is — so you can tell a product from a plan.
COD you can actually reconcile
Live todayThe problem
Money arrives in a lump with no way to tie it to orders, so the books never close cleanly.
What we do
Remittance on a published cycle with a statement listing every shipment, its COD amount and a link to its proof of delivery.
COD ledger + scheduled remittance
A failed delivery that is a decision, not a dead end
Live todayThe problem
An RTO comes back with no reason, and by the time you find out the customer is gone.
What we do
Every failure writes a structured reason code and opens a choice: re-attempt, change the address, or return. Returns get their own tracking and their own proof.
NDR workflow with reason codes
Orders in without retyping
In pilotThe problem
Copying addresses from a storefront into a courier panel is where the wrong pincode enters the system.
What we do
Import from Shopify, WooCommerce, a marketplace or a sheet. Every row is validated before anything is created, and bad rows are shown with the reason.
Order import + address validation
Your brand on the tracking link
PlannedThe problem
The customer gets an SMS from a courier they did not buy from and calls you to ask if it is a scam.
What we do
The tracking page, the WhatsApp updates and the support desk carry your shop name. The carrier is an implementation detail.
White-label tracking
End to end
The chain for e-commerce & d2c
- 1
Order capture
Storefront, marketplace, Instagram DM or a CSV — all become the same order record.
- 2
Pickup
A scheduled daily pickup from your address, or ad-hoc when volume spikes.
- 3
Line haul
Our own network inside Bihar; compared carrier rates everywhere else.
- 4
Last mile
OTP-verified delivery with photo proof, and digital COD collection by UPI wherever possible.
- 5
Reverse
Returns and RTO with their own tracking, their own proof and a reason code.
- 6
Settlement
Consolidated GST invoice and a line-level COD statement on a published cycle.
Services that matter most here
Questions
Yes. Inside Bihar we run the first and last mile ourselves. Everywhere else in India, and internationally, the same booking moves through our carrier and forwarding partners — one tracking link, one support desk, one invoice.
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