Is the deposit really refundable?

Yes. It is held against COD float and against deductions defined in the agreement — unremitted collections, unreturned equipment, unpaid platform fees. It is never recognised as our revenue, and the deductions are listed in the agreement rather than decided at the exit.

Long enough that you can invest in the territory rather than manage a renewal, short enough that neither of us is trapped. Renewal terms are published in the agreement at signing, not negotiated at the door when you have no leverage.

What happens if Turant is acquired?

The agreement transfers on identical terms, or you exit with the security deposit and the unamortised portion of the joining fee returned. Ecom Express franchisees found out the hard way what happens when that clause is missing.

Can I sell or transfer the territory?

With our consent, which we will not unreasonably withhold, and to someone who meets the same criteria you did. A franchise you cannot exit is not an asset.

सिटी फ्रैंचाइज़ी · 5-year term

City franchise ₹3,00,000–₹8,00,000

One district, exclusively yours, with riders and counters under you.

One district or city — exclusive, enforced by the platform 200–400 sq ft for a hub and sorting table 2–4 riders, one counter staff, you

Joining fee

₹75,000

once, amortised over the term

Security deposit

₹1,50,000

refundable

Term

5 years

renewal terms published upfront

All-in to start

₹3,00,000–₹8,00,000

including your own setup

What you earn

A share of net revenue on every shipment originating in your territory
A share on every shipment delivered into your territory
Override on counter partners you recruit and support
A share of shipments from merchants you sign, for the life of the account
B2B contracts you close within the approved discount band

What we provide

Exclusive territory, enforced in software — not by agreement alone
The whole operating stack: booking, dispatch, tracking, POD, settlement
Line haul out of your district, and carrier partners beyond the state
Rate card, e-way bills, GST invoicing and COD reconciliation
Launch support on the ground for the first 30 days
Inbound volume from day one — we do not sell a territory without it

What you provide

Hub premises, riders and their vehicles
Working capital for COD float and rider payouts between remittances
Local merchant and B2B sales
Service levels on first and last mile, measured by the platform

When this is the wrong tier

If you want volume handed to you without selling, take a last-mile partnership instead. A city franchise earns most from merchants it signs itself.

Run the numbers

Payback is measured against the midpoint of the range above, not the floor. If the answer comes out red at the volume you actually expect, that is the honest answer — and you should not take this tier yet.

Origin territory

22% of net

Booking, first mile and origin counter commission.

Destination territory

18% of net

Last mile and destination counter commission.

State master override

3% of net

On every shipment touching their state, from either end.

Work out your numbers

Territory type

Shipments per day in your territory120

About 3,120 shipments a month, over 26 working days.

Gross territory revenue: ₹5,92,800
Your share (28% of net): ₹1,65,984
Rider payouts: − ₹1,31,040
Local incentives: − ₹18,720
Counter costs (2): − ₹36,000
Platform fee: − ₹6,000

Your monthly net− ₹25,776

Break-even: 311/day

Indicative planning figures, not an offer. Real revenue share, fees and territory terms are set in the franchise agreement, and we will walk you through your own territory's actual volume before you commit to anything.

Everything we charge

Joining fee: Once, on signing
Security deposit: Once, on signing
Revenue share: Per shipment
Platform fee: Monthly
Marketing fund: Not charged

What you can hold us to

Settlement on the published cycle: Weekly, with a line-level statement keyed to shipment IDs
Territory enforced in software: No allocation inside your boundary to anyone else, ever
Support response: One working day for commercial issues, same day for anything blocking operations
Rate changes with notice: 30 days before a rate card change affects your economics
No new territory without demand: We do not appoint into a market we cannot show volume in
Change of control: Transfer on identical terms, or exit with deposit and unamortised fee returned

Apply for a city franchise

Tell us the territory. We will come back with the volume flowing through it today, so you are deciding on data rather than a pitch — and if there is no volume, we will say so.

1Enquiry — You tell us the territory. We tell you whether it has volume, honestly, and what our data shows.
2Disclosure pack — The model, the agreement, the rate card and the territory data. No form, no sales call required.
3Territory check — We confirm the boundary as a polygon and reserve it for 14 days while you decide.
4Agreement — Signed, with the territory, the split and the exit terms attached as schedules.
5Onboarding — Platform access, training, signage, and 30 days of launch support on the ground.
6Go live — Inbound volume from the existing network on day one, not a cold start.
7Review — Quarterly, against the service levels in the agreement — both directions.
8Renewal or exit — Renew on published terms, transfer with our consent, or exit with the deposit returned against defined deductions.

This is our published model, not an offer. Final terms are in the franchise agreement, and the agreement is what binds — not this page.

The other two tiers

Counter partner

₹25,000 – ₹50,000

Your existing shop becomes a booking and collection point.

State master

₹20,00,000 – ₹50,00,000

You open a state: appoint city franchises, and earn on all of them.

Compare all three, and the category

Questions

A one-time joining fee of ₹75,000, a refundable security deposit of ₹1,50,000, and your own setup cost — premises, equipment and working capital. The joining fee and the deposit are ours; the rest is yours and stays yours. The platform fee is waived for the first 90 days.