Terms of service

These terms govern your use of Turant Logistics, operated by DOBO WORKSPACE SOLUTION PRIVATE LIMITED, registered at 5th Floor, Maurya Lok Complex, Block A, Fraser Road Area, Patna, Bihar 800001 (“Turant”, “we”, “us”). By booking a shipment you agree to them.

1. What we do

Turant arranges the movement of parcels. We collect from an origin, arrange carriage — which on intercity routes is performed by independent transport operators — and deliver to a destination or hold at a counter for collection. We act as a logistics service provider and, where carriage is performed by a third party, as an arranger of that carriage.

2. Booking and the contract

A contract forms when you confirm a booking and we issue a shipment number beginning TRT. The price shown at booking is based on the weight, dimensions and category you declare. If the parcel differs materially at pickup, we will show you the revised price and you must accept it before the parcel moves. We do not change a price after pickup.

3. Your responsibilities

• Declare the contents, weight, dimensions and value honestly.
• Do not send anything on our prohibited list.
• Pack adequately for road transport. We photograph condition at each handover but cannot compensate for inadequate packing.
• Give a correct, reachable phone number for yourself and the receiver, and a usable address with a landmark.
• Hold any licence or permit the goods require, and provide any document the law requires for their movement.

4. Pickup, delivery and attempts

Delivery times shown are estimates based on scheduled transport, not guarantees, and may be affected by traffic, weather, road closures, strikes and other matters outside our control. We make one free re-attempt if the receiver is unavailable. After that, further attempts, storage beyond seven days, or a return to sender are charged, and those charges are shown to you before they are applied.

Delivery is completed on verification of the receiver's OTP, or on collection at a counter against an OTP and photo identification. A person at the delivery address who accepts the parcel and passes OTP verification is treated as authorised by the receiver.

5. Liability and cover

Every shipment carries free cover of ₹5,000 of declared value. You may declare a higher value at booking for an additional premium, and cover is then limited to the declared value. Where value is not declared, our liability is limited to ₹5,000 or the actual value of the goods, whichever is lower.

We are not liable for:

• Indirect or consequential loss, including loss of profit, contract or opportunity.
• Loss or damage caused by inadequate packing, inherent defect, or the nature of the goods.
• Loss arising from a false or incomplete declaration.
• Delay, except where a specific time-definite service was purchased and we failed to meet it.
• Events beyond our reasonable control, including floods, strikes, blockades, civil disturbance and government action.

Claims must be raised within 15 days of the delivery date or, where a parcel was not delivered, within 15 days of the expected delivery date. Because every handover is recorded and timestamped, we investigate against that record.

6. Prohibited items

If a prohibited item is discovered after pickup, we may hold, return or surrender it to the relevant authority as the law requires. Charges are not refunded, and you remain responsible for any penalty, loss or damage caused to us or to other consignments.

7. Payment

Charges are payable before dispatch unless you hold an approved credit account. Cash on delivery amounts are collected from the receiver and remitted to you on the published cycle, less any applicable fee. GST applies at the rate in force and is shown on every invoice.

8. Cancellation

You may cancel before pickup at no charge. After pickup and before handover to intercity transport, a cancellation fee applies and the parcel is returned to you. After handover, the shipment continues to its destination and a return must be booked separately. See our refund policy.

9. Business accounts

Business accounts are additionally governed by their rate card and credit agreement. Where those terms conflict with these, the business agreement prevails for that account.

10. Privacy

We process personal data as described in our privacy policy, in accordance with the Digital Personal Data Protection Act, 2023.

11. Changes

We may update these terms. The version in force when you book is the version that applies to that shipment. Material changes are notified on this page and, for account holders, by email.

12. Governing law

These terms are governed by the laws of India. Courts at Patna, Bihar have exclusive jurisdiction. Before litigation, both parties agree to attempt resolution through our grievance process, which is set out on our contact page.

13. Contact

DOBO WORKSPACE SOLUTION PRIVATE LIMITED
5th Floor, Maurya Lok Complex, Block A, Fraser Road Area
Patna, Bihar 800001
contact@turantlogistics.com · +91 92632 83152